Amazon Connect
Contact flows, Lambda integrations, CCP customizations, CTR processing
Work With Me
1099 contractor relationships for independent developers
I'm getting more client inquiries than I can handle alone. Looking for senior developers who want independence, interesting technical work, and clients who care about solving problems—not padding billable hours.
The situation
Client demand is outpacing my available hours. I'm turning away organizations that need help with contact center integrations, service desk automation, and AWS-based solutions.
I need experienced developers who can take on real client work—not junior folks who need training or hand-holding.
This isn't a pipeline of guaranteed work. It's sporadic, project-based, and depends entirely on what clients need when they need it.
The work
What you'd actually work on
Real projects in the contact center and service management ecosystem:
Salesforce Service Cloud Voice
SCV implementations, Connect integration, telephony configuration
NICE CXone / InContact
Studio scripts, API integrations, CRM connectors
Salesforce ecosystem
Apex, LWC, integrations, Service Cloud configuration
ServiceDesk / ITSM platforms
Automation, integrations, workflow customization
AWS development
Lambda, API Gateway, EventBridge, Step Functions, DynamoDB
Tech stack: Python, Node.js, APIs, AI/ML integration when it makes sense for the problem
Logistics
How it works
1099 contractor relationship
You work for yourself. I connect you with client projects when they align with your skills.
Project-based or hourly
Depends on the client engagement. Some are fixed-scope deliverables, others are ongoing support.
No guarantees on volume
I can't promise X hours per week or Y projects per month. Work comes in waves based on client demand.
You bring your own setup
Your tools, your licenses, your development environment. Client work may require specific access/accounts.
Requirements
Who I'm looking for
Experience level
Senior/expert (7+ years). You can work independently, make technical decisions, and talk directly to clients without supervision.
Technical depth
Strong development skills in AWS, Python, Node.js, and APIs. Contact center platform experience (Connect, NICE, SCV) is a major plus but not required if you learn fast.
Mindset
Burning desire to work for yourself. Frustration with the FTE configuration. Comfortable with uncertainty and variable income.
Client interaction
You can communicate technical concepts to non-technical stakeholders. You ship solutions, not excuses.
What you get
Why work with me
- Interesting technical problems in the contact center and service management space
- We focus on solving client problems, not padding billable hours
- Flexible project-based work—you control your schedule and workload
- Potential for long-term client relationships if you deliver solid work
- Direct access to me for technical collaboration and support
Next steps
How to reach out
Email me at [email protected] with:
- Brief summary of your background and technical skills
- What type of work you're looking for (project-based, ongoing, specific technologies)
- Why you want to work for yourself instead of staying FTE
- Links to GitHub, portfolio, or examples of your work (if available)
I'll respond if there's potential alignment. If I don't reply, it means I don't have a fit right now—nothing personal.